WiiLine

Refund policy

You can get your money back for an eSIM plan as long as it has not been activated. Here is exactly what can and cannot be refunded.

By completing your purchase, you agree to our Refund policy and all our policies.

Can be refunded

A plan that has not been activated: not installed on a phone and no data used.

Cannot be refunded

  • Plans that start at purchase: their validity counts from the moment you buy them, even before you install the eSIM. The plan page shows when each plan starts.
  • Plans that include calls and text messages (SMS), as soon as they are bought.
  • Combination plans: several plans in one, used one after another.
  • An eSIM that has more than one plan on it, after a renewal or added data.
  • A plan that has been installed or has used any data.
  • An eSIM not installed within 30 days of purchase. It may be cancelled.

Install your eSIM within 30 days of purchase.

An eSIM that is not installed and has used no data 30 days after purchase may be cancelled, and its price is not refunded.

Renewal or added data that does not go through

If you pay for a renewal, an upgrade or added data and it cannot be added to your eSIM, the full amount goes to your WiiLine wallet instead of back to your card. Use it for any other plan, or contact support with your order number to get it back on your card.

How to ask for a refund

Contact support from the website or the app with your order number. We check the plan and reply as soon as possible.

Support